FAQ
IS THERE A MINIMUM ORDER SIZE?
A minimum order of $50 applies for pick up orders.
HOW DO I PLACE AN ORDER?
Orders can be placed via phone, e-mail or through the website contact form. Alternatively, you can also write a private message via Facebook, connecting with us through the below Facebook link.
IS THERE A DAILY RATE?
All our advertised prices are quoted per weekend. Hiring rates are adjusted should you require items for a longer period of time (subject to availabilty).
No additional fees apply for pick up or delivery days.
WHEN DO I NEED TO MAKE A RESERVATION?
Please contact us at your earliest convenience with all relevant details of your event, to ensure you don't miss out on your desired item. Once we confirm availability, a deposit of 50% must be paid to secure your pieces for your special day. As soon as we receive your deposit, an e-mail will be sent out confirming your booking date. Please ensure all information is correct.
The remaining balance is due 2 weeks prior to your event.
WHAT IS YOUR CHANGE POLICY FOR HIRING?
Cancellation MORE than fourteen days before the event: 100% REFUND of deposit
Cancellation LESS than fourteen days before the event: NO REFUND of deposit
Cancellation must be made in writing. The effective date is the date of despatch.
DO YOU HAVE A SHOWROOM?
Our business is only young and at this stage our catalogue is online only. Items are in Storage and can be picked up from our Werombi based address. Merchandise is available for viewing upon request. Feel free to contact us to arrange a time.
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WHAT ARE PICK UP AND DROP OFF TIMES?
Monday - Friday: By appointment only.
Saturday & Sunday: By appointment only.
HOW CAN I PAY FOR MY ORDER?
We offer bank deposit and cash on pick up.
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DO YOUR PRICES INCLUDE GST?​
All our prices on our hire items exclude GST.